REFUND POLICY

• The customer has the right to withdraw from the contract concluded with the company through the website within 14 (fourteen) days from delivery of the products, as provided by articles 52 and following of the consumer code. It is not necessary to indicate the reason why the customer decides to withdraw from the contract, but providing a brief explanation on the online return form may help the company improve its services and products.
• To exercise the right of withdrawal, the customer must proceed as follows
• (a) Return the products to the company by delivering them to the courier for shipping, according to the procedures indicated in the following paragraphs;
• (c) Wait for confirmation of acceptance of the return by the company and the consequent refund.
• The company indicates TNT courier for foreign countries and GLS for Italy as the shipping company for product returns. Through the aforementioned couriers, using the pre-printed label attached to the package containing the products, the customer can return the products to the company, personally paying the necessary expenses. According to the procedures and terms provided for exercising the right of withdrawal. This method allows verification at any time of where each package is located, freeing the customer from any responsibility in case of loss or damage to products during transport.
• The right of withdrawal – in addition to compliance with the terms and procedures described in the previous points – is considered correctly exercised when the following conditions are also fully respected:

(a) The withdrawal form must be correctly completed and transmitted to the company within 14 (fourteen) days from receipt of the products to be returned;

(b) The products must not have been used or damaged, nor in any case must they have been altered in their essential and/or qualitative characteristics;

(c) The products must be returned in perfect condition, with all protective materials, labels and stickers attached (if existing) and inside the original packaging, with all accessories and documents;

(d) Returned products must be delivered to the shipping company within 14 (fourteen) days from the date on which the customer transmitted the relevant withdrawal form to the company.

REFUND TIMES AND PROCEDURES

• After the return of products, the company carries out the necessary checks regarding their compliance with the conditions and terms indicated in the above paragraph “Right of withdrawal”. In the event that the checks conclude positively, the company sends the customer, via email, the relevant confirmation of acceptance of the products thus returned and proceeds to refund all payments received from the customer, including original delivery costs (except for any additional costs arising from the customer’s choice to request a delivery method different from the standard one offered by the company).
• Whatever the payment method used by the customer, the refund is activated by the company, after verification of correct execution of the right of withdrawal, in the shortest possible time and in any case within 14 (fourteen) days from the date on which the company received the withdrawal communication, provided that, by said date, the company has received the returned products or proof of their shipment. Otherwise, the refund will be suspended until receipt of the products or the aforementioned proof of shipment.
• The company executes the refund using the same payment method used by the customer for the initial purchase, unless the customer has expressly agreed otherwise. Where there is no correspondence between the recipient of the products indicated in the order form and the person who made payment of the amounts due for their purchase, the refund of amounts, in case of exercise of the right of withdrawal, will be executed by the company, in any case, to the person who made the payment.
• The value date of the credit is the same as the debit; consequently there will be no loss in terms of bank interest.
• In case of exercise of the right of withdrawal, it is not possible to directly replace the chosen product with another; in order to purchase a new product, the customer must place a new and separate order from the previous one.
• Should the procedures and terms for exercising the right of withdrawal not be respected, as specified in the above paragraph “Right of withdrawal”, the customer will not be entitled to a refund of amounts already paid to the company; however, they may recover, at their own expense, the products in the state in which they were returned to the company.